Ordering and payment
There’s no online checkout or payment on this site. Requests go through the contact form, and sending one doesn’t place an order.
Pickup, orders and help
Here’s what we can tell you before you send a request. For anything not covered below, please ask before you plan around it.
Pickup
Free with your 3D print token. Bring it when you pick up.
Ask about the pickup location and timing when you send your idea.
Help topics
Shipping and delivery
Shipping and delivery options aren’t listed here. If you need your piece sent, ask before you send a request.
Returns and exchanges
Return and exchange terms aren’t published on this site. Ask first so you know what applies to your piece.
Digital model files
If you’d like the 3D model file as well as, or instead of, a printed piece, ask whether that’s possible for your project.
Common questions
What should I put in my request?
What you’d like made and what you’ll use it for. If size matters, say where it needs to fit. Add an email address or phone number so we can reply.
How does the 3D print token work?
Free with your 3D print token. Bring it when you pick up. If you have questions about your token, include them in your request.
How do I look after a printed piece?
General tips for 3D-printed plastic
Many printing plastics soften with heat, so keep pieces away from places like a car dashboard on a hot day. Wipe them with a soft, dry or slightly damp cloth. If you’re unsure what your piece is made from, ask us.
Can I change my idea after I send it?
Send another message through the contact form with the change and mention your first request.